Use the links below to check the current status of the platforms used by the Digital Delivery Team. If you're experiencing an issue, check here first before submitting a request — it may already be a known incident.
AWS powers many of the services and integrations we rely on. Before raising a ticket, please take the following steps:
1. Check the EU West 2 (London) region first
This is the region that directly affects us. Head to the AWS status page and make sure you filter by or pay attention to the EU West 2 — Europe (London) region specifically, as issues in other regions may not impact us.
2. Run the AWS Endpoint Test
Before raising a ticket, please run the AWS Endpoint Test — this checks for any connectivity issues on your specific setup rather than a wider AWS outage. When the page loads, select London from the region dropdown first, then click Run Test.
If the test passes but you're still experiencing issues, please raise a Bug/Outage request with us.
Zendesk is our core helpdesk and ticketing platform. If you're having trouble submitting or viewing requests, please check their status page first.
Twilio powers our communications and messaging services. If you're experiencing issues with calls, SMS, or other communication features, please check their status page first.
🚨 Still seeing an issue?
If all platforms show as operational but you're still experiencing a problem, our team will look into it right away.