This guide is here to help you get up and running quickly. Whether you're brand new to the platform or just need a refresher, you're in the right place.
The Digital Delivery Team Help Centre is your one-stop shop for support, guidance and resources. Here you can:
- Browse articles and guides across key topics
- Check platform status for AWS and Zendesk
- Submit requests directly to the Digital Delivery Team
- Track and manage your existing requests
If you need help from the team, submitting a request is quick and easy:
- Click Submit a request in the top navigation or head here
- Choose your Reason for Request — New Feature Request, Bug/Outage, or Business as Usual
- Fill in the Subject and Description fields — the more detail the better!
- Use the Description field to attach any screenshots or files that might help us understand your issue
- Hit Submit and we'll get back to you as soon as possible
Before submitting a request, it's worth checking if your question has already been answered. Use the search bar at the top of the page to find relevant articles quickly.
Experiencing an issue? Before raising a ticket, check our Platform Status page to see if there's a known incident with AWS or Zendesk.
You can view and manage all your open and closed tickets anytime. Click on your name in the top navigation and then choose Requests to see your full request history.